piluck's Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail how your information is collected, used, and stored.
This privacy policy ("Policy") applies to all services provided through the piluck platform and the https://piluck.lat website ("Site"). By using piluck services, you agree to comply with the terms of this Policy. Please read the full policy carefully.
Summary of Key Points
| Topic | Description |
|---|---|
| Data Collection | Information collected during registration, payment, and site use |
| Data Use | Service delivery, security assurance, and communication |
| Third Parties | Only with service provider partners |
| Cookies | Used for functionality and analytics |
| Your Rights | Right to view, correct, and delete information |
| Contact | [email protected] |
What Information We Collect
We collect various types of information to provide services on the piluck platform. Below is a description of the information collected from different sources.
1.1 Personally Identifiable Information
During account registration, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username and password (stored in encrypted form)
- National identity card or other identity verification documents (where applicable)
1.2 Financial and Payment Information
For transaction processing, we collect:
- Mobile number for bKash, Nagad, Rocket, or Upay
- Transaction date, time, and amount
- Deposit and withdrawal history
- Verification information related to payment methods
Note: We never store your full bank account details or complete card numbers.
1.3 Technical and Usage Information
Information automatically collected while using the site:
- IP address and device type
- Browser and operating system information
- Pages visited and session duration
- Referrer URL and clickstream data
- Cookies and local storage data
Purpose of Data Use
We use your information only for specific and legitimate purposes. Each purpose is clearly stated below.
Service Operations
Your information is used to create and manage your account, provide gaming services, process transactions, and activate bonuses.
Security and Fraud Prevention
Your information is analyzed to ensure account security, detect and prevent fraudulent activity, and stop misuse.
Customer Support
Your contact information is used to resolve your issues, process complaints, and provide 24/7 support in Bengali.
Service Improvement
Used to improve user experience, develop new features, and analyze overall platform performance.
Communication and Notifications
Your email or mobile number may be used to send important updates, policy changes, security alerts, and promotional messages.
Legal Compliance
Your information is used to comply with applicable laws and regulations, process legal claims, and respond to requests from regulatory authorities.
Sharing Information with Third Parties
piluck does not sell, rent, or commercially distribute your personal information. However, limited information may be shared with trusted third parties in specific circumstances.
3.1 Service Provider Partners
Only necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and technology service providers. All such partners operate under strict confidentiality agreements.
3.2 Legal and Regulatory Authorities
Under legal obligations, by court order, or in response to a legitimate request from a regulatory authority, we may disclose necessary information. In such cases, we will make every effort to notify you in advance where possible.
3.3 Emergency Situations
Information may be shared in emergency situations where there is a threat to the safety of a person's life or property, or to prevent serious fraud and criminal activity.
3.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance via email or a clear notice on the site, and the new entity will provide protections equivalent to this policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure site functionality and improve your experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used for session management, maintaining login status, and storing security tokens. Disabling these cookies will prevent site services from working properly.
4.2 Analytical Cookies
These cookies are used to understand which sections of the site are most used, how users navigate the site, and which pages need improvement. All collected data is fully anonymous.
4.3 Cookie Controls
You can disable or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some site features from working properly.
Data Security Measures
piluck applies industry-standard technical and administrative measures to protect your information.
5.1 Technical Safeguards
- SSL/TLS Encryption: All data transmissions are secured through SSL encryption.
- Encrypted Storage: Stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Server infrastructure is continuously monitored.
- Two-Factor Authentication: Option to add an extra layer of security to your account.
5.2 Administrative Safeguards
- Limited and controlled data access rights for staff.
- Regular security audits and vulnerability assessments.
- Staff training and awareness programs related to data protection.
- Rapid response plan in the event of a data breach.
5.3 Data Retention Period
We retain your information only for as long as necessary:
- Active accounts: for as long as the account remains active.
- Financial transaction records: for the period required by legal obligations.
- Closed accounts: for a limited period after closure as required by law.
- Inactive accounts: automatic review after a specified period of inactivity.
Your Rights
You have certain important rights regarding your personal information that piluck respects.
Right to Access Information
You have the right to know what information we hold about you. If you make a request through support, we will provide the information in a timely manner.
Right to Correct Information
You have the right to correct any information stored in your account that is incorrect or incomplete. This can be done through account settings or support.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to stop receiving marketing communications or to object to the processing of your information for specific purposes.
Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be temporarily restricted.
How to Exercise Your Rights
To exercise any of the above rights, please contact us. We will aim to respond to your request within 30 business days. Identity verification may be required.
Protection of Minors
Age Restriction
piluck is an adults-only platform. Only individuals aged 21 or above may register and use the services. We do not knowingly collect any personal information from individuals under the age of 21.
If we become aware that a minor has registered on our platform, we will immediately close that account and permanently delete all collected information. If parents have concerns about their child's account, please contact us.
Policy Changes and Updates
8.1 Notice of Changes
This privacy policy may be updated from time to time. For any significant changes, we will send a notification to your registered email address and/or display a clear notice on the site.
Continued use of piluck after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.
8.2 Other Policies
In addition to this privacy policy, the following policies also apply to your use of piluck:
- Terms & Conditions — The overall terms for using the platform.
- Responsible Gaming Policy — Guidelines for ensuring safe and healthy gaming.
Have questions about privacy?
If you have any questions or concerns about your information, please contact us. Our 24/7 Bengali support team is always ready to assist you.