piluck Terms and Conditions

piluck (hereinafter referred to as the "Platform", "we" or "us") is an online gaming and betting service provider. These terms and conditions ("Terms") apply to the use of the piluck platform and all of its services.

These Terms apply to all users, whether they are guest browsers, registered members, or players making financial transactions. Accessing the platform constitutes acceptance of these Terms.

piluck's services are operated for entertainment purposes only. We are committed at all times to running a safe and reliable platform, with SSL encryption and fair play assured.

To create an account on the piluck platform and use any of our services, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must be capable of entering into a legally binding contract as a valid individual.
• You must ensure that the funds deposited into your account come from a legitimate source.
• Operating more than one account at the same time is strictly prohibited.

If any user provides false age or identity information, piluck reserves the right to immediately close that account and forfeit all balances held in it.

When creating an account on the piluck platform, you must provide accurate and complete information. The following applies to the account registration process:

3.1 Account Information

• You must provide your full name, date of birth, and contact details accurately.
• The mobile number and email address you provide must be active and your own.
• Use a strong password and do not share it with anyone.

3.2 Account Security

You are fully responsible for the security of your account. You are personally responsible for not sharing your login credentials (username and password) with anyone else. If you believe your account security has been compromised, contact piluck customer support immediately.

3.3 Single Account

Each user may open only one account. Opening or operating multiple accounts is a complete violation of piluck's policy and may result in the closure of all associated accounts and forfeiture of balances.

piluck reserves the right to verify a user's identity at any time. The following documents may be requested as part of the verification process:

• A copy of the National Identity Card (NID) or passport.
• Proof of residence (utility bill or bank statement).
• Proof of ownership of the payment method (screenshot of bKash, Nagad, Rocket, or Upay account).

If a user fails to provide the information and documents required for verification, the account may be temporarily or permanently closed.

5.1 Deposit Rules

To deposit funds on piluck, we accept the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200 for all methods. Deposit transactions are secure and SSL encrypted.

• Minimum deposit amount: ৳200 (all methods).
• Deposit methods: bKash, Nagad, Rocket, Upay.
• Use only a payment account registered in your own name.
• Deposits from third-party accounts are not accepted.

5.2 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Standard withdrawals are processed within 1 hour.
• Withdrawal requests may only be made from verified accounts.
• The withdrawal method must be the same as the deposit method.
• Withdrawal requests may be declined if bonus wagering requirements have not been met.

piluck offers various bonuses and promotions for new and existing members. The following general terms apply to all bonuses:

6.1 Welcome Bonus

A 200% bonus is given on the first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making a total balance of ৳3,000. The wagering requirement to use this bonus is 25x.

6.2 General Bonus Terms

• Each bonus offer has its own specific terms and conditions.
• Bonus funds cannot be withdrawn until wagering requirements have been met.
• Running multiple bonuses at the same time may not be allowed — please check the terms of the specific promotion.
• piluck reserves the right to cancel a bonus if misuse or fraudulent activity is detected.
• Bonus offers may be changed or cancelled at any time.

6.3 VIP Program

piluck's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is provided at each tier — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. You can advance to higher tiers by playing regularly.

All games available on the piluck platform are operated in a fair and transparent manner. The following rules apply to gaming:

7.1 Game Results

All games on piluck are operated using a certified Random Number Generator (RNG). Game results are not influenced by any external factors.

7.2 Betting Limits

Each game has a set minimum and maximum betting limit. The maximum bet amount may be restricted when using bonus funds — please check the terms of the specific bonus.

7.3 Technical Errors

Any winnings or balance changes resulting from a technical error or system malfunction are not valid. In such situations, piluck reserves the right to void all related transactions.

The following activities are strictly prohibited on the piluck platform:

• Using bonuses or promotional offers in a fraudulent manner.
• Using any software or automated system to operate an account.
• Opening multiple accounts or operating another person's account.
• Engaging in money laundering or any other illegal financial activity.
• Attempting to compromise the security of the platform.
• Harassing other users or behaving in an inappropriate manner.
• Creating or operating an account using false identity or documents.

piluck places the highest priority on responsible gaming. We believe that gaming should be a form of entertainment only, not a source of financial pressure.

9.1 Self-Limitation Features

Users may use the following self-control features:

• Setting daily, weekly, or monthly deposit limits.
• Temporarily suspending the account for a set period.
• The option to permanently close the account.

9.2 Support

Gambling addiction is a serious problem. If you or someone you know is struggling with gambling addiction, please seek help through our 24/7 live chat support or visit our responsible gaming page.

Under piluck's rules, only users aged 21 and above are permitted to use this platform.

piluck takes the protection of users' personal information very seriously. How we use the data we collect is described in detail in our privacy policy.

• Your personal information is not sold to third parties.
• SSL encryption and modern security technology are used to protect your data.
• Information may be disclosed to relevant authorities if required by law.
• You have the right to request correction or deletion of your data.

All content on the piluck platform — logos, graphics, software, text, designs, and other elements — is the intellectual property of piluck or its licensors.

• Copying, distributing, or reusing any content from the platform without prior written permission is prohibited.
• Users receive a limited license to use the platform for personal and non-commercial purposes.
• Legal action may be taken in cases of copyright infringement.

piluck is not liable for the following:

• Losses caused by internet connection disruptions or technical errors.
• Issues arising from the user's own negligence or provision of incorrect information.
• Errors in third-party services or software.
• Unforeseen circumstances (force majeure) that are beyond piluck's control.

piluck reserves the right to temporarily or permanently close any account under the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Non-cooperation during the verification process.
• Suspicion of money laundering or illegal activity.
• The user's own request.

Although the decision to close an account is final, piluck will consider an appeal from the affected user. To appeal, please contact customer support.

piluck reserves the right to change, amend, or update these rules and terms and conditions at any time. In the event of changes:

• The "Last Updated" date on this page will be changed.
• For significant changes, an attempt will be made to notify users via their registered email or SMS.
• Continued use of the platform after changes will be considered acceptance of the new terms and conditions.

Users are advised to visit this page regularly so that you remain aware of any changes to the terms and conditions.

For any dispute or complaint between piluck and a user, the following process will be followed:

15.1 Initial Contact

For any dispute or complaint, please first contact our customer support. We will try to provide an initial response within 48 hours and will make every effort to resolve the dispute amicably.

15.2 Details of the Dispute

When filing a complaint, please provide the following information: account ID, the date and amount of the relevant transaction, a full description of the dispute, and any relevant screenshots or evidence.

For any questions or comments regarding these rules and terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24/7 — use the live chat option on the piluck platform.
• Email: [email protected]

Our support team is ready to answer all your questions in Bengali.

These rules and terms and conditions are written in the Bengali language and will be considered the primary document for any agreement with piluck. If any clause of these terms and conditions is found to be illegal or unenforceable, the remaining clauses will remain fully in effect.