❓ Frequently Asked Questions
Answers to all your questions about piluck
From opening an account to withdrawing money via bKash — find detailed answers here to any common question about using piluck.
piluck is committed to providing a safe and straightforward online betting experience for players in Bangladesh. On this FAQ page we have brought together answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slots games, bonus terms, and responsible gaming. If you cannot find an answer here, contact our 24/7 live chat support in Bengali.
Account and Registration
Account and Registration
To open an account at piluck, you need an active mobile number and a valid email address. The registration process is completed entirely online — no paperwork required. National ID or passport details may be requested later for account verification. Note that piluck is only for individuals aged 21 and above.
No. Only one piluck account is allowed per person. Opening multiple accounts using the same mobile number, the same device, or the same payment method is against our rules and may result in all accounts being suspended. This rule is strictly enforced to maintain a fair playing environment.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. A verification code will be sent to you — use it to set a new password. The whole process takes just a few minutes. If you run into any issues, contact our live chat support.
Email, mobile number, and password can be changed from account settings. However, changing your registered real name or date of birth requires assistance from our support team and identity verification. Providing accurate information is important for security.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to your piluck account are generally instant — in most cases the balance updates within a few seconds to a few minutes. Occasional short delays may occur due to network issues. The minimum deposit amount is ৳200.
Yes. Nagad, along with bKash, Rocket, and Upay, is connected to piluck through a fully secure method. All transactions are protected with SSL encryption. The minimum deposit amount via Nagad is ৳200 and processing is instant.
piluck generally completes withdrawals within 1 hour. The minimum withdrawal amount is ৳800. Withdrawals are fastest when your account is fully verified and bonus wagering requirements have been met. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay.
piluck does not charge any deposit or withdrawal fees of its own. However, your mobile banking app (bKash, Nagad, Rocket, Upay) may apply a small charge according to its own transaction policy. In that case, check the fee schedule of the relevant app.
Yes, piluck supports both Rocket and Upay. The minimum amounts and processing times for deposits and withdrawals are the same as bKash and Nagad — ৳200 and ৳800 respectively, with withdrawals within 1 hour. Use whichever method suits you best.
Games and How to Play
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to your account and go to the Cricket section. Select the match you want to bet on, then choose your preferred betting market (match winner, top batter, over/under, etc.), enter your stake, and confirm. Live betting options are also available.
Yes. piluck offers slots from world-class game providers including Pragmatic Play, PG Soft, and JILI, all of which use certified Random Number Generators (RNG). The outcome of every spin is determined completely independently, ensuring fair play.
RTP (Return to Player) is the average measure of what percentage of total wagers a slots game returns to players as winnings over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a long-term average though — results can vary from session to session.
Absolutely. piluck is built with a mobile-first design, so you can play directly from any Android or iOS smartphone or tablet browser. No separate app download is needed — just type piluck.lat in your browser for a fully mobile-optimized experience.
piluck's live casino section features live dealer games from Evolution Gaming and Ezugi — Baccarat, Roulette, Blackjack, Sic Bo, and many more. Play in real time with real dealers. The environment is recorded in a professional studio and broadcast live in HD streaming.
Yes. Betting markets for T20 World Cup, IPL, and other international tournaments are available at piluck. On the Cricket page you can see a list of upcoming and ongoing matches along with various betting options. You can also bet on Bangladesh Tigers matches.
Bonuses and Promotions
Bonuses and Promotions
piluck gives new members a 200% welcome bonus on their first deposit, up to ৳8,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. To receive the bonus, make your first deposit after registering — the bonus will be added automatically.
A wagering requirement is the condition that sets how much you need to wager in total before you can withdraw bonus funds. piluck's welcome bonus wagering requirement is 25x — meaning you need to wager 25 times the bonus amount received before withdrawing. Example: receiving a ৳2,000 bonus means you need to wager ৳50,000.
There is no separate application needed for VIP at piluck — your tier advances automatically as you keep playing. There are five levels in total: Bronze with up to 0.2% weekly cashback, Silver 0.3%, Gold 0.5%, Platinum 0.6%, and Diamond 0.8% weekly cashback.
Yes, bonus balance can generally be used on any game on the platform, including cricket betting. However, specific promotions may have separate terms. For accurate details, read the terms and conditions of the relevant bonus or ask our support team.
Real balance is money you have deposited yourself, which you can withdraw at any time (minimum ৳800). Bonus balance is promotional funds that cannot be withdrawn until wagering requirements are met. Both balances are displayed separately in your piluck account.
Security and Responsible Gaming
Security and Responsible Gaming
piluck is a safe and reliable platform. All data is protected through SSL (TLS) encryption, which keeps your personal and financial information private from third parties. Under our privacy policy, your information is never sold to third parties.
No. piluck is only for adults aged 21 and above. Age is verified at the time of registration and accounts for minors are not approved. Parents and guardians should ensure that minors do not use this platform.
piluck takes responsible gaming very seriously. If you feel gaming is getting out of control, contact our support team — we can arrange self-exclusion or a temporary account break. Visit our responsible gaming page to learn more.
To activate self-exclusion, contact our 24/7 live chat support or email [email protected]. Your account will be suspended for the specified period as soon as your request is received. During this time, no bonuses or promotions will be sent.
piluck's live chat support is available in Bengali 7 days a week, 24 hours a day. You can also reach us by email at [email protected]. Our goal is to serve Bangladeshi players in their native language, so feel free to write in Bengali for any help.
Still have questions? Contact support
Our team is available 7 days a week, 24 hours a day in Bengali. Chat with us live or send us an email.
Ways to Contact Us
Live Chat
Support available in Bengali 24/7. Get an immediate response to any question or issue.
Fastest resolutionEmail Support
Email us for detailed inquiries. We aim to respond as quickly as possible.
[email protected]